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FAQ

 

How do you pronounce Luggie? 

We get this question a lot! Luggie comes from the word "luggage" since it easily folds up like luggage. It's also pronounced the same. Hope that helps!

Is the Luggie airline safe?

Yes! Most of our customers buy the Luggie to travel and take with them on an airplane (as well as cruise ships and trains) to some fun far off destination.

Is the Luggie easy to get in and out of the car?

Yes. Most of our customers find no problems doing this. They enjoy taking the scooter with them wherever they go. We do recommend to many of our customers that if they find it difficult to lift the 58 lb Luggie up into the trunk of their car, they should instead put it into the front or back seat. This can be easily done by putting it in and lifting one half of the scooter at a time.

You can see a demonstration video BY CLICKING HERE

Is the Luggie easy to fold?

Yes. It is simple to fold the Luggie. This can be done without tools nice and easy in only a couple minutes.

Can the tiller or handlebar on the Luggie be adjusted forward or back?

Yes, the tiller can adjusted easily to move closer or farther from your seated position. The handlebar can also be lowered so you can easily remain seated and pull up to a table.

Will Medicare cover the Luggie?

No. Unfortunately the Luggie is not a Medicare approved mobility device.

Will my private insurance cover the Luggie?

Maybe. It depends on your insurance. Many of our customers are able to submit an invoice which we provide to them and in turn get reimbursement from their insurance companies. However, the majority of our customers pay out of pocket.

Is it sturdy?

Yes! Despite it's compact size and light weight, the Luggie is surprisingly rugged and sturdy. Our customers often comment to us on this right after seeing it for the first time.

What is the weight capacity?

It depends on the model. The Standard and Classic are 250 Lbs and the Elite is 320 Lbs.

Do you have any close to me I can demo?

We understand it may be daunting to buy a high end scooter online without even sitting on it or touching it so we are happy to offer our customers a 7 day home trial. If you are not completley satisfied with your Luggie, you can return it back to us for a full refund. We will waive the standard 25% restocking fee for you. So if you are still unsure whether the Luggie will work for you after your research and reading our testimonials, give us a call toll free and we will set you up with a 7 day home trial so you can experience the Luggie for yourself! CLICK HERE FOR MORE INFO


Where is it built?

The Luggie is manufactured in Taiwan. This is key. Most electric scooters and mobility scooters are made in China. However, the craftsmanship and engineering that comes out of Taiwan is worlds above what comes out of China. There are of course always exceptions, but 9 times out of 10 in our experience a Taiwanese product is superior to that of a Chinese.

How long will it take to ship?

We usually ship the same day we receive an order. If you place an order before 1pm PST, we will ship that same day. If your order is placed after that, it will ship out first thing the next morning.

How long will the battery last?

The battery should last 2-3 years.

Are the tires flat free?

Yes, the tires are flat free so you never have to worry about a flat tire. The tires are made of a high quality flat free solid rubber.

Do I need the In Home Docking Station?

No, you do not need one. You can charge your Luggie with the 5 amp charger that comes with the scooter. However, many of our customers find the In Home Docking Station extremely convenient and often thank us for recommending it to them. The In Home Docking Station allows you to simply pop the battery out of the scooter and then charge the battery independently of the scooter. This way you can leave your Luggie in your car and just take the 4 lb battery inside to charge!

How long will it take to be delivered?

Our Luggies ship from our CA warehouse, so depending on where you live, your Luggie will generally take 2-5 business days. If you need your Luggie in a hurry, just call us toll free at 1-866-217-1757 and we can have it expedited to you for an additional charge.

 

    FAQ LUGGIE - CANADA:

Do you ship to Canada?   Yes.  However, you will need to pay a Customs Broker Fee of $85 and the shipping freight to your home. We will get you a quote based on your address. 

Do I need to pay any other fees such as Duty or Sales Tax?  Not normally. We cannot guarantee that you will not have to pay for any GST or other duties or taxes. However, we do include a code which indicates the scooter is a medical device which should be GST exempt.

Do I need to do any additional paperwork?  No.  We will handle all of the paperwork with the Customs Broker.

Will they ship the Luggie to my house?  Yes.  We will ship your Luggie with Fedex and they will deliver it right to your door.  All you will need to do is sign for it.

What about repairs, warranty or if service is needed?  The only difference with the warranty is that you would be responsible for shipping costs if parts are needed.  That being said most parts for the Luggie are small and lightweight.  

Do you have any stores in Canada?  No, we are strictly online.  We do not have any stores but we have been shipping scooters to Canada since 2003.

Do you still offer the 7 day home trial for Canadian orders?  No. Unfortunately we cannot offer the 7 day home trial to our customers in Canada.